#447 - Why Amazon Listings Can’t Go Viral (But Your Brand Can) – Inside the Social Commerce Shift

Ex-Amazon insider Kara Babb shares how to use social media, branding, and AI to build unforgettable brands and drive real emotional connections with customers.

Kara Babb, a former Amazon vendor manager, joins us to unravel the complexities of branding in the ever-evolving e-commerce landscape. Drawing from her rich experience, Kara emphasizes the necessity of an omnichannel strategy, highlighting how sustainable brand success relies heavily on building a presence both on and off Amazon. She shares her insights on the significance of external traffic and creative brand awareness campaigns, with compelling examples like Poppy and BirdBuddy, to show how they can create sales surges and foster growth in the competitive market.

Our exploration takes a fascinating turn as we examine BirdBuddy's innovative use of TikTok to capture the millennial and Gen Z audience, uncovering how creative content strategies can lead to explosive viral success. We discuss the hurdles platforms like Amazon face in the realm of social media, and the cultural barriers that live shopping encounters in the West compared to its success in Asia. Kara provides a nuanced understanding of why companies like Amazon and TikTok sometimes struggle when stepping outside their core competencies, offering a window into the future of digital engagement and consumer interaction.

The conversation moves toward the frontier of AI in shopping, where we discuss how platforms like TikTok and AI models are reshaping consumer search behaviors. We introduce the concept of Generative Engine Optimization (GEO) and its implications for brand strategies, particularly for smaller sellers facing rising costs and international competition. Wrapping up, we delve into how brands like Scrub Daddy, Apple, and Chanel create deep emotional connections with their customers, emphasizing the power of brand identity to transcend mere transactions and maintain a lasting presence in consumers' lives.

In episode 447 of the AM/PM Podcast, Kevin and Kara discuss:

• 00:00 - Branding and Social Media Strategy for E-commerce
• 01:59 - 1P & 3P Consulting Experience at Amazon
• 06:52 - Understanding the Concept of Branding for Amazon Sellers
• 09:45 - Bridging E-Commerce and Branding With Social
• 13:32 - TikTok Marketing and E-Commerce Insights
• 14:49 - Utilizing TikTok Trends for Business Success
• 18:47 - Cultural Differences in Live Shopping
• 28:13 - AI and Shopping Integration in AILMs (46 Seconds)
• 34:17 - Future of Social Media and TikTok
• 35:11 - Building Brand Affinity and Community Engagement
• 39:10 - The Value of Branding in Selling Online
• 45:32 - Kevin King's Words of Wisdom